Privacy Policy

At Paws & Claws Emporium, accessible from our online platform, one of our main priorities is the privacy of our visitors. This Privacy Policy document outlines the types of information that is collected and recorded by Paws & Claws Emporium and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

Information We Collect

We collect personal data you provide directly to us when you interact with our service, such as when you make a purchase, sign up for an account, subscribe to our newsletter, participate in an adoption event, use our dog washing stations, or contact us for customer support. The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

The types of personal data we may collect include:

• Contact Information: Such as your name, email address, postal address, and telephone number. This is used for order fulfilment, communication, and customer service.
• Payment Information: Details necessary to process transactions, such as credit card numbers or other payment account details. Please note that we do not store full payment card details on our servers; these are processed securely by third-party payment processors.
• Account Information: If you create an account, we may store your username, password (encrypted), and purchase history.
• Feedback and Communications: Information you provide when you contact us with questions, feedback, or participate in surveys.
• Transaction Data: Information relating to payments to and from you and other details of products and services you have purchased from us.

Additionally, when you visit our online platform, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. As you browse our online platform, we also collect information about the individual web pages or products that you view, what websites or search terms referred you to our online platform, and information about how you interact with our online platform. We refer to this automatically-collected information as "Device Information."

How We Use Your Information

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our online platform and services.
• Process your orders and manage your account.
• Improve, personalize, and expand our online platform and product offerings.
• Understand and analyse how you use our online platform.
• Develop new products, services, features, and functionality regarding pet supplies and care.
• Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the online platform, and for marketing and promotional purposes. We may send you information about special offers, new pet products (food, toys, grooming supplies), and details on upcoming events like dog washing days or adoption drives.
• Send you emails regarding your orders and other relevant updates.
• Find and prevent fraud.

Cookies and Web Beacons

Like any other website, our online platform uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

For more general information on cookies, please read "What Are Cookies".

Third-Party Disclosure of Your Information

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. We may use third-party service providers to monitor and analyse the use of our services, such as Google Analytics, to track and report website traffic.

Your Data Protection Rights (GDPR)

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

• The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Children's Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Paws & Claws Emporium does not knowingly collect any Personally Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at the following address:

Paws & Claws Emporium

147 Regent Street

Mayfair

London, Greater London

W1B 5FS, UK